Is ZoomBridal.com trustable?

---- Our manufacturer department locates in ZhongShan,Guangdong,the most professional manufacturer of wedding dresses in China, has inherit the traditional of nice embroider craftwork. All dresses are handmade and custom made exactly for you.

How about the Quality of your Dresses?

We provide complete one-stop shopping for all brides, bridesmaids and all special occasion events. ,zoombridal.com inspects every gown and guarantees the condition. High quality, best price, and 100% satisfaction is our goal.

What materials do you usually use on your wedding dress products?

Chiffon: Delicate, sheer, and transparent -- made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps. Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays. Satin:A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns. Silk: The most sought-after, cherished fiber for wedding dresses (and also the most expensive). Silk-Like Satin: A smooth silk satin, with a glossy front and matte back. Taffeta: Crisp and smooth, with a slight rib. Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).

How far in advance should I order my dress?

Timing is important when ordering the perfect dress, and we take that as seriously as you do. We advise ordering a minimum of 8 weeks before you need to wear the dress if ordering a wedding dress and a minimum of 5 weeks before you need to wear your wedding party dress and special occasion dresses.

Why so long? We make dresses to order from scratch so they may take longer to arrive than you’re used to with other online sellers. The tailoring period for wedding dresses is 30-40 days and for wedding party dresses it takes 25-30 days, plus a shipping time of 3-9 working days (exact shipping times depend on the carrier and shipping method chosen at Checkout).

The best way to ensure a stress-free shopping experience is to allow plenty of time for our tailoring and shipping periods, plus additional time to try on the dress and make any necessary alterations once it arrives.

What is the rush service?

---- The normal delivery time for a wedding dress is 30-40days and 25-30days for a bridesmaid dress.When you need a dress urgently,you can select our rush service:

Can i customize the size of my dress?

----Absolutely –if our standard sizes don't work for you, we can make you a custom-sized dress for an extra charge of just $29.99 for a wedding dress and $19.99 for a bridesmaid dress and other simple dress. When ordering, you’ll need to check the box for “Custom size” to the right of the dress’s drop-down size menu and tell us your measurements in inches. Getting professionally measured is best, but if you want to do it yourself be sure to read our measuring guide first. Avoid common mistakes by doing the following:

Ask someone else to measure for you

Take measurements while wearing undergarments similar to what you’ll wear with the dress

Provide a bust measurement from the fullest part of your chest, not your bra size!

Give your measurements in inches

Measure hollow to floor while wearing shoes of the same height you’ll wear with the dress

Can I cancel my order if I change my mind?

---- Our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. Please contact support for further resolution.

How do I measure my own size?

---- Measure your size is not an easy task, neither too complex. You can refer to our dress Measuring Guide page to learn the details. Please just be meticulous to follow the guide and then you will do it. If you are not so familiar to use the scale, then we recommend you to find a tailor to do it so that the data you provide will be more accurate for us to make your dress.

If I want to wear high heels with the dress, should I add the length of my heel to my hollow to the floor measurement?

----Yes, our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.

How To Preserve Your Dresses?

---- Do you know how to preserve your wedding dress? Don't think it's complex and difficult thing! Just one sentence to remember, Hang up tidy without folds, keep away from sun and moist. The reason is wedding dress is made up of fabric like satin and silk, which is very easy to become deformed under external physical pressure. Thus folds will make durable crease to your dress, try to avoid it! Also, strong sunshine or moist will make the fabric denaturizing or mould. So remember when don't wear your dress, Hang up tidy without folds, keep away from sun and moist.

Can I have my bridal dress with other color rather than the one shown in the picture?

---- Yes, you can. You can appoint any color you like for your gown. However, we don’t have the picture of your special color for pre-show. We will use fabric with your color to make the dress. There will be no other changes but the color.

I found good wedding style from runaway site which seems to be not available from zoombridal.com. Can I have it from you then?

---- Yes, we could custom it for you. However, you should provide us clear images to show the detail of the dress front, back, right and left. And you are also required to provide the embellishment description and fabric you want. Last thing, never forget to provide us your sizes for accurate custom.

How can I count the grace period between my order and wedding day?

---- We provide rush dress custom service in about 25-30 days (shipping included). So if you have determined your wedding date and over 30 days left then, you can order your dress with us. You will be assured to receive your wedding gown within 35 days after your order.

What’s the procedure of placing order from your site?

---- Within our site, you can navigate to the product categories to overview various bridal dress styles. And when you have determined your selection, simply fill out the size details form and select your size and color, then add to shopping cart to checkout. Just take care of the rest online shopping procedures to finish your order. We will then send you the confirm email and process the order for you after your payment. You can also get started by checking our special offers from home page.

What’s your payment account info so that I can send you money?

---- We accept payment via PayPal and Western Union. Below lists the account info(you will get the details during the process of checkout):

PayPal: payment@zoombridal.com

Western Union:

First Name: YunCui

Last Name: Tan

Address: 2nd Floor, No. 20, FuMing Road, Sanjiao Town

Zip Code: 528445

City: Zhongshan

Country: China

Phone: +8613528186240

Why custom wedding dress online? Is it safe and accurate enough?

---- It is the trend we do business online due to the e-commerce technology leap. And it helps sellers to save costs of local store and release stock pressures. And all these saves are applied to you, our customers. So you can get a more reasonable price for online order. And what’s more, with the timely live chat, you can communicate with us and do consults clearly without disturb.

Any time, you are recommended to contact us for professional suggestions of your wedding plan.

We are available from:

Live Chat: GMT00:00 – GMT14:00

(Leave your message when we are not online)

Phone: 1-831-531-8899 (Sun-Fri 18-4 CST)

E-mail: support@zoombridal.com (Any time as you like. We will send back the first time we get noticed of your message.)